Why MeVitae?

Dive into the forefront of innovation at MeVitae, where we're not just witnessing a new era of workplace fairness—we're creating it. Our mission is to empower organizations to revolutionize their decision-making processes, making them smarter, faster, and unequivocally fairer. We achieve this by mastering the art of sophisticated workforce data analysis, allowing us to pinpoint, tackle, and obliterate HR, compliance, and regulatory challenges. Our AI-powered interventions, such as anonymised recruiting, don't just identify problems—they actively solve them, leading to remarkable results. We work with some of the biggest government agencies and brands globally and back by renowned investors including Apex Black, Dhiraj Mukherjee (cofounder of Shazam), ParkWalk Advisors, SFC Capital and Oxford University Innovation.

As a close-knit and relaxed team, we're eager to welcome a new member who is as driven and ambitious as we are. If you’re passionate about accelerating your career and advancing the cause of workplace fairness, MeVitae is your platform to thrive. Join us in shaping a fairer, more efficient workplace worldwide.

The Role

Step into the role of Customer Support Assistant for our U.S. operations and become a hero to our clients by delivering stellar customer service and technical support. In this vital position, you will not only assist with the seamless integration of our solutions into client systems, but you will also troubleshoot and resolve technical challenges with flair and expertise. Be the first line of defence in ensuring our client's experience. This is your chance to shine by making a tangible impact on the efficiency and satisfaction of our expanding U.S. client base. Prepare to engage dynamically with the Customer Success team and collaborate across the spectrum. Thrive in a high-octane environment where your ability to navigate pressure is not just necessary but celebrated. Seize this incredible opportunity to join the ranks of MeVitae and play a pivotal role in driving our Customer Success team to new heights of achievement. This is your chance to make a mark!

Responsibilities

• Client Support Excellence: Deliver outstanding support to U.S. clients. Ensure responses are not only timely but also accurate, helping to solve issues with precision and care, ensuring SLAs are met.

• Technical Troubleshooting: Actively troubleshoot and resolve any issues clients encounter with MeVitae products. Utilize your problem-solving skills to diagnose problems quickly and implement effective solutions, minimizing downtime for clients.

• Documentation and Reporting: Maintain meticulous records of all client interactions, troubleshooting efforts, and resolutions within our system to ensure consistency and continuity in customer support. You will also be responsible for creating additional resources that are required to aid the customer success and technical implementation team.

• Product Knowledge and Training: Stay abreast of all new product features and updates. Serve as a vital link between clients and the product team by communicating client feedback and suggestions for product enhancements.

• Feedback Loop: This collaboration will aid in the iterative improvement of MeVitae solutions, aligning with customer needs and market trends. Also, track client feature request and liaise with the technical team providing updates on new features.

Skills and Experience

• Passionate about technology and creating fairness in workplace

• Highly organised, comfortable working across multiple departments in a deadline-driven environment

• Strong problem-solving skills and the ability to handle technical queries.

• Ability to adapt to change and excel in high-stress situations

• Familiarity with CRM software and ticketing systems (such as Jira & Github). Also, experience using tools the such as Office suite

• Must be eligible to work in the United States

• Ability to work independently in a remote setting and manage time effectively.

Benefits

We believe in supporting our team both inside and outside of the workplace. Here’s what you can expect when you join us (on a full-time, permanent basis):

• Salary Package: Receive a competitive base salary and benefit package.

• Health and Wellness: Comprehensive health insurance that covers medical, dental, and vision plans for you and your dependents.

• Work-Life Balance: Enjoy flexible working hours, remote work options, and a generous vacation policy to help you balance your personal and professional life.

• Team Retreats: Apart from awesome colleagues, we often do team activities and retreats around the world.

• Learning and Development: Tech budget support but career development and growth opportunities inside and outside work. Currently the team are learning Spanish together

More Info

Find out more at https://mevitae.com/  

To apply, please send your CV and Cover letter to [email protected]

MeVitae is proud to be an Equal Employment Opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We do not discriminate based upon race, religion, colour, origin, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.